Returns & Refunds
Shop Disco Cowboy Hats return requests may be made within 30 days of delivery for eligible items that are unworn, unused and kept in their original packaging. Contact Shop Disco Cowboy Hats before sending anything back so the request can be reviewed and connected to the correct order.
Return eligibility at a glance
| Requirement | What it means |
|---|---|
| Request window | Start the request within 30 days of delivery. |
| Item condition | The hat must be unworn and unused. |
| Packaging | Keep the original packaging and included components. |
| Authorization | Contact Shop Disco Cowboy Hats before returning the item. |
| Order details | Provide the order number and product name. |
How to request a return
- Use the contact page and identify the order and item.
- Explain the reason for the request and the item’s current condition.
- For damage, incorrect items or packaging issues, include clear photos.
- Wait for return instructions before shipping the item.
- Pack the hat carefully so the crown, brim and decoration are protected.
Items that arrive damaged or incorrect
Photograph the item, outer packaging, internal packaging and shipping label as soon as the issue is noticed. Keep all packaging while the request is reviewed. Do not attempt a repair or send the item away before receiving instructions.
Return shipping and refund timing
The applicable return instructions, shipping responsibility and refund method depend on the reason for the return and the approved request. Shop Disco Cowboy Hats will provide the relevant steps during the authorization process. Original payment processing and financial-institution timelines may affect when an approved refund appears.
How to protect your return
Use sturdy packaging with enough room to prevent crushing. Keep hard objects away from mirror-like, rhinestone-style, sequin, glitter, holographic or fringe details. Retain the shipment receipt and tracking information until the return is completed.
Returns FAQs
Can I return a hat after wearing it to an event?
The stated return condition requires eligible items to be unworn and unused. An item worn to an event would not meet that condition.
Should I send the item back before contacting Shop Disco Cowboy Hats?
No. Contact Shop Disco Cowboy Hats first so the request can be reviewed and return instructions can be provided.
What photos help with a damaged-item request?
Include the full item, close-ups of the issue, outer and inner packaging, and the shipping label.
Does starting a request guarantee approval?
No. The request must be reviewed against the return window, item condition and the circumstances of the order.
For delivery information, read Shop Disco Cowboy Hats shipping. For fit help before ordering, use the cowboy hat size guide.